The Senior Manager – Facilities Operations is responsible for overseeing the Facilities Management activities across campuses to ensure consistency in facilities management services delivered. He/she is responsible for overseeing the provision of proper tools, methods and guidelines to Campus Facilities’ staff to effectively undertake their role, and to ensure compliance with policies, procedures and guidelines set by the Facilities Management department. He/she oversees the monitoring of inventories, ensures compliance to Health and Safety standards, and manages reception activities across campuses.
Main Responsibilities
Strategic
- Contribute to the development and implementation of the Facilities Management strategy in alignment with HCT’s system-wide strategy.
- Support with the development and implementation of Facilities Management policies, procedures and processes and monitor compliance of subordinates.
- Contribute to the development of the annual budget of the Facilities Management department.
Operational
- Ensure that tools, methods, policies and procedures developed by Facilities Management are communicated properly to campuses and that all Campus Facilities’ staff receive the proper training and support with utilising these tools and methods.
- Oversee the Facilities Management activities across campuses to ensure consistency in the services delivered.
- Look at service delivery model and processes related to central and campus interaction and recommend improvements.
- Coordinate with campuses to collect information on the Facilities Management service satisfaction.
- Collect and analyse queries from appropriate campus stakeholders and identify improvement opportunities to be across campuses.
- Oversee the proper management of inventories across campuses.
- Monitor compliance to Health and Safety standards across campuses.
- Manage reception activities at campuses to ensure services are delivered in a professional manner.
- Oversee maintenance and repair operations across campuses in coordination with Maintenance and Engineering and, General Services and Projects.
- Escalate risks and issues received from campuses to relevant stakeholders within Facilities Management or to the Director – Facilities Management, as and when required.
- Follow up on requests from the management of Campus Facilities and ensure timely response to queries and according to professional standards.
People Management
- Provide professional development support and perform periodic performance reviews for direct subordinates based on HCT's Performance Management System.
- Support with the development of workforce plans for the Facilities Management department and work with the Human Resources function on succession planning for key positions in Facilities Management.
- Contribute to the identification of learning and development needs of employees within the Facilities Management department in collaboration with the Human Resources function.
- Coach and mentor subordinates on a regular basis.
- Contribute in an effective and efficient manner to the recruitment and development of UAE Nationals.