The Computer Information Science (CIS) Technician supports faculty and students within one or more CIS program areas by maintaining the college's laboratories and workshops. The incumbent's scope of work includes the installation, demonstration, maintenance and trouble-shooting of equipment and facilities. This is a hands-on role which will have the Technician working closely with faculty and students with the laboratory. The CIS Technician sets up the lab in preparation for experiments and may also perform teaching duties within the program. 

In support of Emiratization, HCT may exercise flexibility with the experience or education requirement in order to recruit UAE National candidates who show potential for success in the role.

• A Bachelor's Degree or equivalent in Computer Science, Information Technology, Engineering or other relevant discipline is required
• A Master's Degree in a relevant discipline is preferred
• Current industry certifications such as Microsoft, Cisco, Security/Networking, Server, and/or Hardware certifications are preferred
• A minimum 3 years of progressive hands-on experience in hardware and software support
• Ability to understand the queries of customers and direct them to the appropriate resource
• Practical experience with PC and OS support troubleshooting and implementation
• Strong troubleshooting and problem-solving skills
• Experience with networking and Internet technologies, including wireless networks and WLAN security
• Computer literacy and ability to integrate technology in the workplace
• Strong verbal and written communication skills and a demonstrated competency to interact with people at all levels of the organization
• Good customer service and organizational skills
• The ability to work effectively as part of a team in a multi-cultural environment
• The ability to cope with pressure in a positive manner while working to deadlines within a busy and demanding environment
• A demonstrated willingness to engage in professional development activities in order to improve current skills and acquire new skills, and to adapt to the evolving needs of the organization