- Lead the collaboration with concerned stakeholders to understand business needs and requirements, and align IT infrastructure.
- Plan and establish priorities for maintenance, design, development and analysis of HCT’s infrastructure components including, but not limited to, LANs, WANs, internet, wireless, systems and database.
- Oversee the planning, designing and execution of infrastructure testing efforts.
- Monitor the effectiveness and efficiency of existing infrastructure services and identify improvement opportunities.
- Oversee the process of providing level 2 and level 3 support to end-users and resolving incidents related to IT infrastructure services.
- Monitor the development and maintenance of an up-to-date and comprehensive log on infrastructure incidents and resolutions.
- Maintain appropriate all servers and network Infrastructure in alignment with IT security policies, procedures and processes.
- Manage the performance monitoring and capacity planning of HCT infrastructure components and provide regular performance and capacity status reports.
- Manage the organization and storage of data, security and confidentiality of data, and evaluate data systems’ performance for improvement.
- Design, plan and implement an enterprise-wide disaster recovery plan to ensure uninterrupted business operations and avoid loss of sensitive data.
- Devise, schedule and implement disaster recovery tests and lead the analysis of results and identification of areas for improvement.
- Monitor adherence to SLAs with internal stakeholders and vendors.
- Perform any other tasks as assigned by the Supervisor.